Safe & Secure

me999's Privacy Policy — Your Data Is Safe With Us

This policy clearly explains how your personal information is collected, stored, and used on the me999 platform.

This privacy policy has been reviewed most recently and is kept up to date at all times.

Introduction

me999 ("we", "us", or "the platform") provides a safe and reliable online gaming service for players in Bangladesh. This privacy policy ("policy") explains what information we collect about you when you use our website and services, how that information is used, who it may be shared with, and what your rights are.

By registering with me999 or using our services, you agree to the terms of this policy. If any part of this policy is unclear to you, please contact our support team before you start using the service.

Information We Collect

We collect information about you in several ways. This information can broadly be divided into three categories:

1.1 Information You Provide

When you create an account on me999 or use our services, you may voluntarily provide the following information:

  • Full name, date of birth, and nationality
  • Valid email address and mobile number
  • Residential address
  • National ID card or passport details for identity verification
  • Financial transaction details — such as bKash, Nagad, Rocket, or Upay account information
  • Any additional information provided when you contact us

1.2 Automatically Collected Information

When you use the me999 platform, the following information may be collected automatically:

  • IP address and device identification information
  • Browser type, operating system, and device details
  • Login duration, page visit history, and click activity
  • Gaming activity and transaction history
  • Information obtained through cookies and similar tracking technologies

1.3 Information Received from Third Parties

For identity verification, fraud prevention, or compliance with financial regulations, we may verify or supplement information about you from trusted third-party sources. Such collection is always carried out within the limits of applicable law.

How We Use Your Information

me999 uses your information for the following purposes:

2.1 Account Management and Service Delivery

  • Creating and verifying your account
  • Processing deposits and withdrawals
  • Managing gaming services and bonus offers
  • Confirming your identity and keeping your account secure

2.2 Security and Legal Compliance

  • Preventing fraud, money laundering, and other illegal activities
  • Age verification — me999 is for users aged 21 and above only
  • Adhering to responsible gaming policies and identifying problematic gaming behaviour
  • Complying with applicable laws and regulations

2.3 Communication and Customer Support

  • Responding to your questions and complaints
  • Sending important account-related notifications
  • Sending promotional information and offers subject to your consent

2.4 Service Improvement

  • Improving platform performance and user experience
  • Conducting analysis to introduce new games and features
  • Identifying and resolving technical issues

Information Sharing and Disclosure

me999 does not sell or rent your personal information to third parties. However, information may be shared in the following specific circumstances:

3.1 Service Providers

We work with trusted third-party providers who deliver certain services on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfer services), identity verification, IT infrastructure, and customer support. These providers use your information only in accordance with our instructions and under strict confidentiality agreements.

3.2 Legal Obligations

We may be required to disclose your information to satisfy a court order, government directive, or applicable legal requirement. In such cases we will disclose only the minimum information necessary and will endeavour to notify you where possible.

3.3 Business Restructuring

In the event of a merger, acquisition, or asset sale, user information may form part of the transferred assets. We will notify you of any such change in advance and make the options available to you clear.

3.4 With Your Consent

In any case not described above, we will obtain your explicit consent before sharing your information.

Cookies and Tracking Technologies

The me999 platform uses cookies and similar technologies to enhance your browsing experience and ensure the functionality of the service.

4.1 Types of Cookies

  • Essential cookies: Necessary for login sessions, security, and the basic functionality of the platform.
  • Functional cookies: Used to remember your preferences and settings.
  • Analytics cookies: Collect information about how our platform is used to help improve the service.
  • Marketing cookies: Used to display relevant content based on your interests.

4.2 Cookie Controls

You can accept or reject cookies at any time by changing your browser settings. However, disabling essential cookies may affect some basic functionality of the platform.

Data Security Measures

me999 treats the security of your personal information as its highest priority. We apply industry-standard technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

  • SSL encryption (SSL/TLS) — fully protected during data transfer
  • Encryption of stored data
  • Firewall and intrusion detection systems
  • Regular security audits and vulnerability testing
  • Two-Factor Authentication (Two-Factor Authentication) support

5.2 Organisational Measures

  • Access to your information restricted to authorised personnel only
  • Staff privacy training and policies
  • Regular data security reviews
  • Incident response plan

While we are committed to maintaining the highest level of security, transmitting information over the internet is not entirely risk-free. You can also play a role in protecting your own information by keeping your account password confidential.

Data Retention Period

me999 retains your personal information only for as long as necessary — for account management, fulfilling legal obligations, or legitimate business purposes. The following general principles apply:

  • Information for active accounts is retained for as long as the account remains active.
  • After an account is closed, certain information may be kept for a specified period in accordance with applicable legal requirements.
  • Financial transaction records are retained to meet legal requirements.
  • Once the retention period ends, information is securely deleted or anonymised.

Your Rights

You have the following rights regarding your personal information. To exercise these rights, please contact our support team:

7.1 Right to Know

You may request at any time to know what information we hold about you.

7.2 Right to Correction

If your information is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, this right may be limited where legal obligations apply.

7.4 Right to Restrict Processing

In certain cases you may request that the processing of your information be temporarily restricted.

7.5 Right to Object

You may object at any time to your information being used for direct marketing purposes.

7.6 Right to Data Portability

You may request to receive the information you have provided in a structured, commonly used format.

Privacy of Minors

me999 services are for users aged 21 and above only. We do not knowingly collect information from persons under the age of 21. If a minor creates an account, we will close that account and delete the associated information as soon as it comes to our attention.

The age verification process is an integral part of our platform's security. We verify age at registration and wherever else it is required.

International Data Transfers

me999 operates to serve players in Bangladesh. In some cases our technical infrastructure or third-party providers may be located in different countries. Whenever information is transferred internationally, we ensure it is processed in a way that maintains the standards of protection described in this policy.

Third-Party Websites and Services

The me999 platform may occasionally contain links or references to third-party services. These external services have their own privacy policies, and using those services will bring you under their policies. me999 is not responsible for the privacy practices of third parties.

Policy Changes

me999 may review and update this privacy policy from time to time. If there are significant changes to the service, we will publish a notice on this page and/or send a notification to your registered email. Continued use of the platform after any changes will be taken as your agreement to the updated policy.

We therefore recommend that you review this page regularly.

Contact Us

If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact our support team:

We will do our best to respond to your request as quickly as possible. For more information, visit our FAQ page and Terms and Conditions.